PhraseReplay Trust Center · support
How can we help?
Find a safe next step for Capture, processing, learning features, Plus, account access, privacy, accessibility, or security reports.
01 · self-service
Start with the right path
Capture and ReplayKit
Start/stop Live Capture, audio, microphone, and empty sessions.
Processing and Moments
Sessions, transcripts, translations, and learning output.
Plus and billing
Restore, manage, cancel, and request an Apple refund.
Privacy and deletion
AI processing choices, content deletion, account requests.
Sign-in and account
Guest access and supported Apple/Google account linking.
Accessibility and security
Report a barrier or a suspected security issue safely.
02 · answers
Frequently asked questions
How do I start and stop Live Capture?
Open PhraseReplay Capture, choose On-screen text or another supported intent, start the iOS Broadcast flow, switch to your source, then stop Broadcast when finished. This website’s Demo Lab is a controlled source for testing—not a real social platform.
Why is a session still processing or empty?
Keep the source visible and stable for a few seconds, confirm that the system Broadcast started, and stop it normally. If a session remains empty, send the app version, capture mode, approximate time, and a short description. Do not send passwords, one-time codes, or private captured media.
What screen or audio data is uploaded?
Based on your selected mode and settings, a session may include sampled frames, app audio, optional microphone audio, manual screenshots, and OCR/transcript text. Read the Privacy Policy and never capture content you are not allowed to process.
Does PhraseReplay send data to Google Gemini?
Cloud-assisted language functions may send relevant text/audio, and image only where a server feature requires vision fallback, plus necessary request metadata, to Google Gemini. Review the cloud-processing choice shown by the app before using a cloud-assisted feature; if you decline, that feature may not start or complete. A full on-device substitute is not promised.
What does the support form send, and who receives it?
When you submit, the form prepares an email containing your optional name, category, subject, and message, addressed to support@vibemkr.com. Your email app sends it only after you choose Send. The website does not store the form body or collect an email address for replies.
How do I restore, manage, cancel, or request an Apple refund?
Use the app’s restore flow where available and manage or cancel subscriptions with Apple. Deleting the app or account does not cancel billing. Refund requests go through Apple’s Report a Problem process.
How long are raw captures and learning data kept?
Capture inputs, saved learning data, optional excerpts, account records, and operational records are handled differently. Data may remain for the feature, account, legal, security, backup, or service-provider purposes described in the Privacy Policy.
Why is microphone permission requested?
Microphone access is for features that need microphone audio and should remain off unless you enable it. You can manage permission in iOS Settings. Do not include sensitive personal information in practice recordings.
How do guest and linked accounts work?
PhraseReplay may support guest access and linking with Apple or Google. Use the account controls shown in the app, and never send passwords or one-time codes through Support.
03 · troubleshooting
Safe diagnostic checklist
For a capture or processing issue, send only the minimum non-sensitive detail needed to reproduce it. Do not send recordings, screenshots of private screens, passwords, one-time codes, payment cards, government IDs, health/financial data, or private messages.
Helpful, safe details
- App version and iOS version
- Capture mode: Live Capture, on-screen text, spoken source, or manual screenshot
- Whether you started/stopped the iOS Broadcast normally and whether microphone was enabled
- Approximate time, language selected, and a short description of the visible error
- Whether the issue affected one Session/Moment or every attempt
04 · requests
Privacy and data requests
Use this path for access, correction, deletion, AI/cloud-processing questions, consent withdrawal, or a report about personal data. This is a one-way intake to support@vibemkr.com; no reply address is required.
What not to send
Never send passwords, one-time codes, payment-card numbers, government IDs, health or financial records, or unredacted private captures. We will ask for the minimum safe detail needed.
Account and content deletion
Use the in-app account-deletion controls first; they remove account-owned server records and storage, subject to the limited legal/security backup handling described in the Privacy Policy. Account deletion does not cancel Apple billing. To ask for help, email support@vibemkr.com with a subject such as “PhraseReplay privacy request”. Include the account identifier only if the app shows it and only the minimum information needed to locate the request.
Open Apple Manage Subscriptions
Security and accessibility
For a suspected security issue, email support@vibemkr.com with “security report” in the subject and avoid testing against other users’ data. For accessibility barriers, include the page/feature, device/browser, and the barrier you encountered without personal data.
05 · contact
Contact form
Use the form below to prepare a one-way email to support@vibemkr.com. Feedback is reviewed to improve PhraseReplay; a response may not be provided. Your configured email app must be used to choose Send; this website does not store or forward the message.
One-way support intake
This page does not ask for an email address and does not promise a reply. It opens your email app with the request addressed to support@vibemkr.com. Do not include recordings, passwords, payment cards, government IDs, health or financial data, or private captured media.